We love any opportunity to visit with our customers ??as well as prospective and future customers ??in person. Though our technology exists to connect people better electronically, nothing beats meeting face to face. Hearing people?s concerns and sharing a little conversation and maybe some laughter often does more than a hundred calls and e-mails could.
One of our account managers, Randy Riemersma, attended the 2012?Indiana Interoperable Communications Conference?and was seated at the Amatra booth when one of our customers walked up behind him, sat down and started to pull up his Amatra SmartSource? account.
Our customers are some of the nicest folks in Indiana, dedicated 100 percent to their jobs and communities, and they were ready to go to bat for us at the conference ? without us even asking!
After this customer had finished going through some small feature improvements, he started pulling other people over to show them how the system works and tell them all about why he loves SmartSource. He introduced Randy to his friends from around the state and sang Amatra?s praises throughout the conference.
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Later, at dinner, Randy asked his guests for their honest opinions on Amatra?s SmartSource? technology. There were no negative comments, but there was some discussion about FEMA and CMAS implementation in the future. WebEOC has a web app in the works that will interface directly with the government system ??it won?t require any software whatsoever.
Will SmartSource be obsolete? Many of our customers say no: They?d still want SmartSource even if there were a web app that ?does it all? ? SmartSource is a great internal emergency notification tool.
And only time will tell whether the WebEOC app will have all the features SmartSource offers, including integration with home and cell phones, text messages, e-mail, Facebook and Twitter, as well as real-time response capabilities for when every second counts in coordinating emergency-response efforts.
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Speaking of real-time responses: Even when we aren?t meeting in person, one of the biggest benefits of working with a company like Amatra is that when a customer has an issue, technical or otherwise, they can rest assured that they?re talking to real people and know that their issues are being addressed in real time.
Read more about one of our customers? experience with Amatra?s SmartSource? technology in our blog interview with Duane Davis from Jackson County, Ind..
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Are you an Amatra user? Send an e-mail to info@amatra.com, or connect with us on Facebook or Twitter. We?d love your feedback! And if you?d like to learn more about Amatra SmartSource?, there?s still time to get in on Randy?s post-conference webinar on Thursday. There are sessions at 9:30 and 11:30 a.m. EDT ? e-mail randy@amatra.com to RSVP and use StartMeeting to join.
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